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Has anyone had problems with Aldo shoes ordering online?

.I have ordered shoes online from Aldo shoes the payment has been taken out of my account and I went to collect the salesman said I did not have the correct receipt I had taken all my receipts in plus id as it stated and I cannot get my boots any idea what I can do. Customer service is in Canada and will not reply thanks.

Details:

  1. You should then have asked to see the manager. You obviously have the correct documents. If no luck email customer services and tell them...they should also pay for your travelling expenses for having to go again. You could also ask the trading standards office of the local council. If not the small claims court can help